At Trend Sense General, we stand behind the quality of our products before we ship your order and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. Please read our Shipping and Return policies before finalizing your order. Your order submission and payment constitutes acceptance of our store policies.
All returns must be pre-approved by Trend Sense General. Please send us an email at [email protected] and let us know which item you wish to return and why. If approved for return, we will issue a return authorization number to be included in your return package. Please do not ship back your product without a Return Authorization number first.
If you discover an item has a manufacturer’s defect, was damaged during transit or you’re simply not satisfied with an item you purchased, you may exchange or return for a credit or *refund (*must meet refund requirement below).
Please inform our customer service your exchange/return request within 24 hours of receiving your order. Please supply detailed information and photos (damaged item) to support your claim. We may offer to exchange, replace or refund your purchase if it is eligible. Returns or exchanges will be accepted within 7-14 days of purchase date with your online receipt.
We are unable to accept any items for return or exchange:
- Without proof of purchase, original electronic receipt or major credit card used at the time of purchase.
- Items purchased as a Promo Sale item and/or Final Sale item.
- Items with visible wear and tear conditions.
Items must be returned in new unused condition in their original package, we reserve the right to refuse returns that do not match these conditions.
Shipping costs are Non-refundable and in some cases return shipping fees are the responsibility of the customer. Return packages with a value of over $50 must be insured.
Restocking fees may apply in some cases. ORDER(S) WHICH WE'VE STARTED PROCESSING WILL INCUR A 2.9% RESTOCKING FEE WHEN CANCELLED BEFORE SHIPPING.
We will issue an appropriate credit or refund in one of the following ways:
Only the item’s purchase price will be refunded in the Original Form of Tender. If you are approved for a Credit only, you may use the purchase price credit amount towards a new online order at any time, no expiry date.
Once we receive your item and the Return requirement approved, your item’s purchase price refund will be posted to your credit or debit card account within 7 to 10 business days. Refund will only go back on a major credit card used at the time of purchase. We reserve the right to refuse returns that do not match these conditions.
Returning item by mail:
To return an item by mail, please follow the instructions on the Packing Slip enclosed with your order. You must Insure the package (with value of over $50) and mail it to the return address printed on your Packing Slip.
If you do not have the Packing Slip or have misplaced it, please email our customer service for a new Return Authorization number.
If you are returning an item over $50, please use a trackable shipping service and shipping insurance. We can't guarantee that we will receive your returned item if shipped incorrectly.
PAID ORDER(S) WHICH WE'VE STARTED PROCESSING WILL INCUR A 2.9% RESTOCKING FEE WHEN CANCELLED BEFORE SHIPPING.